Dealing With Management
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Here are ten important rules you should keep in mind whenever you deal with management.
- While conducting Union business, you are Management’s equal. Without acting pompous, you must insist on being treated with respect at all times.
- Discuss issues, facts, and procedures, not personalities or rumors.
- Be positive and always maintain a business-like demeanor.
- Always stay focused and center the discussion on the problem/issue at hand.
- Do not lose your temper, use it! Never allow yourself to become overexcited, hostile, or angry. Besides interfering with your ability to think clearly, you will be discrediting yourself as a professional negotiator and representative.
- Be imaginative and creative. Do not be bound by narrow interpretations of facts. Do not lie or sacrifice credibility.
- Listen for the main point of Management’s position, this is the area in which a possible solution may be found.
- When you express disagreement with Management, do so with thoughtfulness, firmness and professionalism.
- Take careful notes on Management’s position. Ask for clarification if necessary to make sure your notes are complete and accurate.
- Remember that this is not an ego trip, we are seeking a solution to a member(s) problem/issue for the good of everyone involved. Attempt to allow Management to retreat with dignity when proven wrong.
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